Shipping policy

 

We offer free shipping for any orders over $150. (except trade quotes, commercial quantities). 

Please allow us 1-2 business days to process your order and send the goods out. 

Our products are delivered by  NZPost (CourierPost) or NZ Couriers. All deliveries require signature by default. You can give authority to leave via NZ Post (CourierPost) website, we will not be liable in any way for any loss or damage to the parcel left in accordance with this authority. 

Delivery shall be made at the place agreed between the parties. Any dates quoted by The Keyless Store for delivery of the Products are estimates only.

If a parcel is not received within 7 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.

Deliveries to Rural areas and Waiheke Island can take an additional 2 working days. All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $15.

Currently we are only able to ship within New Zealand. 

If you receive an incorrect item, or if your order arrives damaged, please contact us within 48 hours of receiving the goods.

Please include your order number and sufficient evidence (clear photos of the item, packaging, and any visible damage) so we can assess the issue promptly.

Claims reported after 48 hours may not be accepted, unless required by law.

Should a parcel be returned to The Keyless Store after several attempts at delivery have been made, the customer will be liable for a re-delivery charge.

If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.