Refund policy

The Keyless Store will only accept returns for the following reasons:

• Items damaged or faulty prior to delivery.

• Items supplied incorrectly.

• Items failed to meet any applicable guarantees under the Consumer Guarantees Act 1993.

• Items that vary from their description on the website.

• Application to return may be made within 14 days of the purchase date.

Goods returned must be in a resalable condition in un-damaged packaging.

 

The Keyless Store will not accept returns if:

• You simply change your mind.

• Item was not 'what you expected it to be' or 'not what you imagined it to be'. (We may exchange at our discretion).

• Sealed package has been opened, or item has been used/installed. Faulty items will be covered under warranty policy. 

 

Goods purchased and no longer required are only returnable at the discretion of The Keyless Store. If a return for credit is agreed to, a minimum 20% re-stocking fee will apply.

 

Please choose carefully. If you are not sure whether a lock fits your door, please check with us before making a purchase. We'd be more than happy to check compatibility based on pictures of your door.