Frequently Asked Questions

Yes, we provide installation service Auckland wide. Feel free to request a no obligation quote here. Please check the map below for our service area:

We highly recommend that you get a professional to install electronic digital locks. Smart locks require more precise door preparation than mechanical locks and manufacturer warranty does not cover any issues caused by improper installation.

If you don’t know what you are doing it can be a massive headache. We got many calls to fix DIY errors and damages caused by inexperienced locksmith.

You need a specialist / experienced installer.

We offer professional installation service Auckland wide, all of our installers have installed 3000+ smart locks and we offer 1 year workmanship warranty for all the jobs we do.

Request a free installation quote here: Request Installation Quote

Apart from Yale Code Handle, all our locks are non-handed. Door latch and handle are adjustable for any use direction.

For non-connected locks, batteries will last up to 10 months to a year. (lock/unlock 10 times a day)

For App-enabled locks, batteries will last up to 6 months.

Battery-low indicator or melody will alert you to change batteries.

NOTE: Battery leakage may damage the mainboard, please inspect your batteries every 6 month and use quality batteries only. Please replace batteries every year to prevent leakage.

IMPORTANT: Do NOT use rechargable or carbon zinc batteries which could damage the mainboard and void the warranty. Use alkaline batteries only.

All our locks have 'Low Battery' reminder / warning (either by indicator, melody or flickering keypad).

Most of our locks come with external 9V battery terminals for emergency power.In case the batteries run out, jump start the lock outside with a 9V battery for instant power. (PIN or Card is still required).

Locks without 9V terminals have physical key override for emergency.

When battery-low reminder comes up, you can still unlock the door for approximately 15-30 times before batteries are completely drained.

Schlage, Samsung, Häfele & Alpha digital door locks come with 2-year warranty.(Schlage Encode deadbolt comes with 3-year warranty).

Yale, Gateman, Loghome, HiOne+ & Igloohome locks come with 1-year warranty.

For any App-enabled locks, software and App support are actioned by The Keyless Store through the manufacturer or local distributor.

Warranty claim of Schlage, Samsung, Hafele, Yale, Gainsborough, Lockwood products will be actioned by The Keyless Store through the local distributor/supplier.

Please check our warranty policy for more details.

Sure, most mechanical locks can be replaced with a smart lock. We 'd be more than happy to recommend the best options based on photos of your door and current lock.

No. Electronic digital door locks are designed for sheltered entrance. It should be installed in a sheltered position with no unprotected/direct exposure to rain or direct sunlight.

Although an exposure to a few drops or splashing of water is harmless, digital door locks are designed to be used for a sheltered entrance. Do not install digital door lock on a door that's directly exposed to the weather (i.e. doors without canopy, awning or shelter).

No, use only quality alkaline batteries only.

Yes, as long as there is enough clearance on the lock stile and thickness required.

Feel free to contact us if you are not sure whether it fits your door.

Backset is the distance from the edge of door to the center of the bore hole / lock.

The picture below shows a 60mm backset.

NOTE: The backset is measured from the high side of a rebated door.

Deadbolt / rim lock needs to work with a latching system. A door knob / lever / gripset with latch is recommended for better alignment. Roller catch / heavy duty megnets may also work for light doors only.

Doors with self-closing pivot hinge system can install deadbolt/rim lock with pull handle.

Fingerprint Technology works for most everyone but not 100% of the population. For instance, young children (5 and under) have not usually developed their Fingerprints and body chemistry sufficiently for Fingerprint scanning to be successful. People who constantly erode their Fingerprints (eg: Bricklayers, Concreters) may not be successful candidates unless they can find a least abused finger that may work. Also, children between 6 and 18 may need to re-register their fingers every 6 months or so because their Fingerprint pattern is expanding as they grow.

There are other conditions that can affect the quality of Fingerprint scans. Things such as blood circulation issues, strong blood and pain medications, exceptionally dry skin, and even metallic residues on the fingers (eg: metalworkers) can all upset the body chemistry as far as Fingerprint scanning is concerned. The effect these things may have on the quality of Fingerprint scans can vary from person to person and from time to time.