Introducing the new Yale Home App, to replace Yale Access App

The new Yale Home app has arrived!

To Yale Access App users: 

To ensure the continued smooth running of your Yale smart security devices, and the continued use of services like access sharing, access logs, integrations with other smart devices, and more you must now move your existing Yale account over to our new app.

To do this simply download the Yale Home app and log in with the existing details you currently use to log into your Yale Access app.

https://www.yalehome.com/global/en/trusted-innovation/yale-apps/download-yale-home

With the new app, there’s no need to create a new account or set up your product again, once you have logged in you will be good to go!

Once you have moved your account, all other users associated with the account will also be asked to use the new app. Failure to switch over to the new app will result in any other users being locked out of their accounts.

If you had a third-party integration (Google Home / Amazon Alexa / Philips Hue smart lighting, etc), enabled in your Yale Access app, then this integration will require a new setup in the Yale Home app or the third-party app to continue to use this service. Please head to Yale website to learn more about the status of each integration, when they will be launched, and linking third-party integrations.(https://www.yalehome.com/nz/en/stories/news/introducing-the-new-yale-home-app )

You have until June 30th 2023 to move to the new app. Any accounts that fail to make the switch before this date will be locked out of the old Yale Access app, and unable to use or control their device via the APP until they download our new app.

For more information please have a look at Yale  website: https://www.yalehome.com/nz/en/stories/news/introducing-the-new-yale-home-app

If you have any questions regarding the Yale App, Yale NZ support can be reached at: https://www.yalehome.com/nz/en/support